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Service Now

Java Courses - Enhanced Hero Section

ServiceNow Administration & Developer Training + Placement Program

Learn to configure ITSM workflows, build custom applications, automate processes, and manage enterprise service operations using ServiceNow.

Beginner to Professional ServiceNow Career Track
4.9★ Learner Rating
2,600+ Students Trained

ServiceNow is the leading IT Service Management (ITSM) and Enterprise Workflow Automation platform used across global enterprises. This program trains you in ServiceNow Administration, ITIL-based Process Workflows, CMDB, Incident/Change/Problem Management, Service Catalog, UI Policies, Data & Access Controls, Script Includes, Business Rules, Flow Designer, and Custom App Development. Designed to prepare you for Admin, Developer, and Support roles in ServiceNow projects.

No coding needed for Admin Track
Developer Track includes Scripting, APIs, Glide System, and App Development
Enroll Now
Live
ServiceNow Personal Developer Instance Access
3
ITSM & App Development Case Study Projects
45+
Configuration & Automation Exercises
Lifetime
Access to Materials & Session Recordings
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What You Will Learn in the ServiceNow Program

A complete training workflow covering ITSM fundamentals, platform administration, scripting, and app development.

ServiceNow & ITSM Foundations

1 week

You Will Learn:

ServiceNow Architecture & Navigation
ITIL Processes: Incident / Change / Problem certification guidance
User Roles & Permissions Structure

ServiceNow System Administration (Admin Track)

2 weeks

Topics:

Forms, Lists & Table Structure
UI Policies, Client Scripts & Data Policies
Service Catalog & Request Fulfillment
CMDB & Asset/CI Relationships

Workflow & Process Automation (Flow Designer)

1.5 weeks

You Will Learn:

Flow Designer & Subflows
Approvals & Task Assignments
SLA (Service Level Agreement) Setup

ServiceNow Developer Track (Scripting & Custom Apps)

2-2.5 weeks

Topics:

Glide System & GlideRecord Queries
Script Includes, Business Rules, UI Actions
Building Custom Scoped Applications
Integrations using REST APIs

Capstone Project & Interview Preparation

1-1.5 weeks

Activities:

End-to-End ITSM Implementation Simulation
Custom Application Build + Demo
Resume & Interview Case Study Explanation
Programs with Mentor Section

TRAINER PROFILE

Velmurugan

ServiceNow Consultant & Platform Developer

8+ Years of experience delivering ServiceNow ITSM, HR, CSM, and Custom App Projects for global enterprises.

Trained 2,600+ learners into Admin, Developer & Support roles.

Focus: Hands-on platform experience + clear explanation + interview preparation.

Speak with Mentor +91 9344259572
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CURRICULUM BREAKDOWN

Administration

  • User Access & Role Management
  • CMDB & Process Workflows
  • Catalog & Service Portal

Automation

  • Flow Designer
  • Business Rules & Workflows

Development

  • Script Includes & Server-Side Logic
  • Custom Scoped Apps
  • REST Integrations

MODES OF TRAINING

Online Live Training

Practice on real ServiceNow developer instance.

Classroom Training

Instructor-led platform workshops.

1-to-1 Mentorship

Profile, project, and interview guidance.

Corporate ServiceNow Upskilling

Enterprise workflow automation training.

CAREER PATHS

This program prepares learners for ITSM and ServiceNow platform roles.

ServiceNow Admin

Manage platform configuration & workflows.

ServiceNow Developer

Customize applications and script logic.

Service Desk / ITSM Analyst

Support business incident/change workflows.

ServiceNow Implementation Consultant

Lead deployment of ServiceNow modules.

RELEVANT TOOLS & TECHNOLOGIES

ServiceNow Flow Designer Workflows GlideSystem GlideRecord Script Includes Service Portal Widgets REST & JSON API Calls

PROGRAM FEATURES

Real Developer Instance for Practice

Work in the same environment used by companies.

#HandsOnLabs #CloudPlatform

Admin + Developer Dual Track Available

Choose based on career goal.

#CareerGrowth #MultiTrack

Interview & Resume Preparation Support

End-to-end job readiness assistance.

#JobReady #PlacementSupport

Beginner Friendly

Start from fundamentals, no coding needed initially.

#ZeroToHero #CareerSwitch

ACCORDION INFORMATION

Top Skills

Top Skills You Will Learn

ITSM workflows, CMDB, Service Catalog, Flow Designer, scripting (A-to-Z), and app development.

High demand in IT companies, shared service centers, consulting firms, product support teams & global enterprises.

Freshers, IT support engineers, business analysts, technical support staff, non-IT to IT career switchers.

No programming experience required for Admin Track. Developer Track teaches scripting step-by-step.

PROJECTS YOU WILL WORK ON

IT Service Desk Ticketing System

Configure full Incident/Change/Problem lifecycle.

Service Catalog & Workflow Automation

Create request catalog + automated task workflows.

Capstone: Custom Scoped Application Build

Design → Configure → Script → Deploy → Present for interview.