Online Live Instruction
Case studies, role-play and system walkthroughs.
Incident & Response Handling Simulation
Ticket creation, prioritization, and resolution workflow.
ITIL Foundation
ITIL Foundation – IT Service Management Training
Gain a strong foundation in IT Service Management (ITSM) processes and learn how modern IT teams deliver reliable and efficient services.
Ideal for IT & Non-IT Professionals
2,900+ Learners Trained
ITIL (Information Technology Infrastructure Library) is the most widely adopted framework for IT service management. This training provides a clear understanding of ITIL concepts, service lifecycle phases, incident & problem management, change control, service delivery, SLA handling, and governance practices across IT organizations.
No technical or coding background required
Practical and scenario-based IT service delivery examples
Live
IT Service Operation Scenarios
Real
Workflow Case Studies
Process
Mapping Exercises
Lifetime
Access to Notes & Templates
What You Will Learn in ITIL Foundation Training
A role-focused training to understand how IT projects & support teams function in real organizations.
Introduction to IT Service Management
Foundation for DevOps
1 Week
You Will Learn:
What is ITSM
ITIL Structure & Key Terms
Roles in IT Operations
ITIL Service Lifecycle Phases
Core Cloud Skills
1.5 Weeks
Topics:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement (CSI)
Core ITIL Processes & Functions
2 Weeks
You Will Learn:
Incident Management–Restoring services quickly
Problem Management–Root cause analysis
Change & Release Management–Controlled change rollout
Service Desk Function–User support operations
Service Performance, SLA & Reporting
Containers & Orchestration
2 weeks
Topics:
Service Level Agreements
Ticket Prioritization & Escalation Rules
Support Documentation & Knowledge Base
Vendor & Client Interaction Essentials
Certification & Interview Preparation
Observability
1 Week
Activities:
ITIL Exam Pattern
Job Role Scenarios
Resume Positioning & Case Presentation
TRAINER PROFILE
Velmurugan
IT Service Delivery Manager & ITIL Certified Consultant
10+ Years of experience managing IT support teams, service desks, and SLA-driven operations for enterprise clients.
Trained 2,900+ learners across IT support, service coordination, and IT project delivery functions.
Practical workflows, communication clarity, and real job readiness.
Speak with Mentor @ +91 9344259572
CURRICULUM BREAKDOWN
Foundation Level Concepts
- ITIL Principles & Terminology
Operational Processes
- Incident, Problem, Change Management
Service Delivery
- SLA, Ticket Lifecycle, Service Desk
Improvement
- KPI, Metrics, Reporting & Process Optimization
MODES OF TRAINING
Classroom Training
Interactive ITSM workshops with real examples.
1-to-1 Mentorship
Personalized support for job roles & certification prep.
Corporate Service Desk Team Training
ITSM process alignment for internal teams.
CAREER PATHS
This course is a strong entry point for IT operations & service roles.
IT Support / Service Desk Analyst
IT Operations Coordinator
Customer Success / Service Specialist
Service Delivery Lead (with experience)
RELEVANT TOOLS & TECHNOLOGIES
PROGRAM FEATURES
Real Ticket Handling Scenarios
Learn exactly how support workflows function.
Resume + Interview Role-play Preparation
Prepare confidently for IT service job roles.
Beginner Friendly
No technical background required.
Ideal for Corporate Service Environments
Build professional workplace communication.
Java Course Overview
Top Skills
Top Skills You Will Learn
Top Skills You Will Learn
SLA handling, ticket lifecycle, communication etiquette, IT process workflows, incident & change coordination.
Jobs
Job Opportunities
Job Opportunities
High demand across IT companies, BPO/KPO service centers, cloud support teams, SaaS organizations, corporate IT helpdesks.
Audience
Who Should Enroll
Who Should Enroll
Students, freshers, non-IT to IT career switchers, office administrators, support staff, and aspiring project coordinators.
Eligibility
Eligibility Criteria
Eligibility Criteria
No technical background required — training starts from fundamentals.
PROJECTS YOU WILL WORK ON
SLA Dashboard Reporting
Build a weekly/monthly performance tracking sheet.
Capstone: IT Service Operation Case Study Presentation
Present how IT support manages real service delivery