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Microsoft Dynamics 365

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Microsoft Dynamics 365 Training & Placement Program

Learn to configure, customize, and manage Microsoft Dynamics 365 CRM & ERP applications to support modern business operations and digital transformation.

Beginner to Professional Dynamics Consultant Track
4.8★ Learner Rating
2,100+ Students Trained

Microsoft Dynamics 365 integrates CRM + ERP into one cloud platform to manage Sales, Customer Service, Marketing, Warehouse, Finance, and Business Processes. This program trains you in Dynamics 365 Functional Configuration, CRM Customization, Power Apps, Business Rules, Workflows, Security Roles, and Real-Time Project Scenarios. Designed for Functional Consultants, CRM Analysts, and Business Application Specialists.

No coding required for Functional Track
Developer Track includes Power Apps, Plugins & Integrations
Enroll Now
Live
D365 Cloud Environment Access
2
End-to-End CRM/ERP Workflow Projects
35+
Configuration & Customization Exercises
Lifetime
Access to Notes & Session Recordings
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What You Will Learn in Microsoft Dynamics 365

A structured business process-focused learning path for CRM/ERP consulting.

Dynamics 365 & Power Platform Fundamentals

1 week

You Will Learn:

Dynamics 365 Cloud Architecture
Licensing & Environments
Navigation & UI Customization Basics

CRM Functional Implementation (Sales & Service Apps)

1.5-2 weeks

Topics:

Leads → Opportunities → Sales Order Lifecycle
Case Management & Ticket Handling
Business Units, Teams & Security Roles Setup

Customization & Configuration (Admin Center)

1.5-2 weeks

You Will Learn:

Entities, Fields & Relationships
Views, Forms, Dashboards
Business Rules, Workflows, Process Flows

Power Platform & Low Code Development

2 weeks

You Will Learn:

Power Apps (Model-driven & Canvas Apps)
Power Automate Flows
Power BI Reporting Basics
Programs with Mentor Section

TRAINER PROFILE

Velmurugan

Dynamics 365 CRM/ERP Consultant & Power Platform Specialist

9+ Years of experience implementing Dynamics solutions across Sales, Support, Finance, Retail & Service Industries.

Trained 2,100+ learners into D365 Functional & Technical consulting careers.

Focus: Process clarity, hands-on configuration, and interview confidence building.

Speak with Mentor: +91 9344259572
Mentor video thumbnail

CURRICULUM BREAKDOWN

Functional Tracks

  • Sales & Service Cloud
  • CRM Security & Business Rules
  • Business Process Automation

Technical Tracks

  • Plugins, JavaScript Customizations
  • Power Automate Integrations
  • Solution Packaging & Deployment

MODES OF TRAINING

Online Live Training

Online Live Training Real cloud environment with guided workflows.

Classroom Training

Hands-on CRM configuration & modeling labs.

1-to-1 Mentoring

Individual project review & mock interviews.

Corporate Dynamics Upskilling

CRM adoption & business automation enablement.

CAREER PATHS

This program prepares learners for CRM Consultant & Business Application roles.

Dynamics 365 Functional Consultant
Configure CRM & implement business workflows.

CRM Business Analyst

Document business requirements & manage clients.

Power Platform Developer

Build apps & workflow automation.

Dynamics Administrator / Support Engineer

Handle ongoing CRM support & data issues.

RELEVANT TOOLS & TECHNOLOGIES

Dynamics 365 CE Field Service Marketing Power Apps Power Automate Power BI Web API / Dataverse Admin Center Security Roles & Solutions

PROGRAM FEATURES

Real Business CRM Workflow Training

Work on actual sales and service process flows.

#RealBusinessCRM #HandsOn

Functional + Technical Dual Track

Choose the path or pursue both for higher roles.

#CareerGrowth #MultiSkill

Placement & Interview Preparation

Resume branding + mock interviews + hiring support.

#JobReady #PlacementSupport

Beginner-Friendly Career Transition

No coding required for functional roles.

#NonITToIT #CareerSwitch

ACCORDION INFORMATION

Top Skills

Top Skills You Will Learn

CRM configuration, app customization, automation workflows, Power Apps development, business process documentation, solution deployments.

Growing demand across IT services, CRM consulting firms, SaaS companies, financial services, healthcare, retail & support centers.

Graduates, freshers, support engineers, business analysts, MBA profiles, non-IT career changers.

No prior CRM or coding knowledge required for functional track.

PROJECTS YOU WILL WORK ON

Sales & Customer Pipeline Automation

Configure lead → opportunity → customer workflow.

Customer Service Support Ticket System

Case management dashboards & SLA workflows.

Capstone: Full CRM Process Implementation & Demo Presentation

Configure → Automate → Document → Present to interviewer.